HikmaX Privacy Policy

Last updated: 8 November 2026

1. Introduction

HikmaX respects your privacy and is committed to protecting the personal information of parents, guardians and students.

This policy explains what information we collect, how we use it, who it may be shared with and the rights available under UK data protection law.

It applies when you visit our website, submit an enquiry or lead form, create an account, purchase a subscription, attend a lesson, access learning materials or communicate with us.

HikmaX is responsible for the personal information described in this policy. You can contact us at [email protected].

2. Information We Collect

We may collect:

• Account and contact information: names, email addresses, telephone numbers, login details and subscription information.

• Student and learning information: programme level, attendance, participation, homework, assessments, progress and tutor feedback.

• Lesson participation information: voice recordings when a student uses their microphone, display names, chat messages, questions, answers and work shared during a lesson.

• Payment information: purchase, payment and subscription records. Payment-card details are handled by Thinkific Payments and its payment-processing partners.

• Technical information: IP addresses, device and browser information, login activity, cookies and similar data.

• Communications: information provided when contacting us by email, WhatsApp or another communication method.

• Enquiry and Lead Information: If you submit your details through a lead form, sign-up form, or enquiry form on any website, social media platform, or messaging service we use — including, but not limited to, Facebook, Instagram, TikTok, YouTube, or WhatsApp — we receive the information you provide in that form, such as your name, email address, telephone number, and answers about your child's level, learning needs, or interest in HikmaX.
  
  The platform you use may also share limited technical information with us to deliver that enquiry. We do not receive your social media password or payment details from those platforms.

3. How We Use Information

We may use personal information to:

• Create and manage accounts
• Provide access to lessons, programmes, memberships and learning materials, whether free or paid
• Process payments and subscriptions where applicable
• Deliver live lessons, recorded sessions, 1-to-1 and small-group support
• Respond to enquiries, sign-ups and requests for information received through our website, social media, or messaging services
• Register and enrol you for any HikmaX lesson, programme or membership you have expressed interest in
• Send essential account, lesson, timetable, joining link, reminder and service communications
• Send, where you have agreed to be contacted, information about HikmaX lessons, programmes, memberships, offers and updates. You can opt out of marketing messages at any time by clicking unsubscribe or contacting us
• Monitor attendance, participation and progress
• Mark work and provide feedback
• Respond to questions and support requests
• Maintain the security and proper operation of our services
• Meet financial, safeguarding and legal responsibilities
• Improve our teaching and services

Our lawful reasons for using personal information may include:

• Contract: where the information is needed to provide the purchased service.

• Legitimate interests: where reasonably necessary to operate, protect and improve HikmaX and its teaching services.

• Legal obligations: where information must be used or retained to comply with the law.

• Consent: where consent is appropriate or legally required.

Certain information is necessary to create an account, process a subscription and provide the service. Without it, we may be unable to provide access.

4. Live Lessons and Recordings

Live lessons may be recorded and uploaded to the HikmaX learning platform for teaching, revision and catch-up.

A student’s voice may be included when they enable their microphone and participate. Their display name, chat messages, questions, answers or work shared during the lesson may also appear in the recording.

Students are not required to use their cameras.

Participants will be informed when recording is taking place. Recordings are available through the learning platform to HikmaX students and staff with access to the relevant programme.

Students, parents and guardians must not copy, download, publish or share lesson recordings without permission.

5. Third-Party Services

We use service providers to operate HikmaX, including:

• Thinkific for our website, accounts, course content and subscription system

• Zoom for live online lessons and recordings

• Thinkific Payments and its payment-processing partners

• Email and communication providers

• Social media and messaging services where someone chooses to contact us or submit an enquiry through those services

HikmaX tutors and authorised staff may also access information where needed to provide the service.

Information may be disclosed where required by law or where reasonably necessary for safeguarding, security or fraud prevention.

Some service providers may process information outside the United Kingdom. Where this occurs, relevant protections under UK data protection law apply.

6. Cookies and Tracking Technologies

Our website and platform providers may use cookies and similar technologies to operate accounts, maintain security, remember preferences and understand how the website is used.

We may also use advertising and measurement tools, including the Meta Pixel and similar tools provided by social media and advertising platforms, to understand how visitors use our website, to measure the effectiveness of our adverts and enquiry forms, and to show relevant HikmaX information to people who have visited our website or expressed interest in our services.

These tools may collect information such as pages visited, actions taken on our website, device and browser information, and IP address. This information may be shared with the relevant platform provider for measurement and advertising purposes in accordance with that provider's privacy policy.

Cookies and tracking can be controlled through your browser settings and, where available, through the advertising settings of the relevant platform. Disabling some cookies may affect how the website functions.

You can opt out of personalised advertising from Meta in your Facebook and Instagram advertising settings.

7. Data Retention and Security

We retain personal information only for as long as necessary to provide our services, maintain appropriate records, resolve issues or comply with legal obligations.

We take reasonable security measures to protect personal information from unauthorised access, loss, misuse or disclosure.

8. Children’s Privacy

HikmaX lessons and learning materials are intended for children and young people. The account holder and any person submitting an enquiry, lead form, or sign-up form must be at least 18 years old and must be the parent or guardian, or otherwise have authority to provide information about any child using the service.

We do not knowingly collect personal information directly from children through our website, lead forms, social media, or messaging services. We collect and use student information provided by the parent or guardian for the purposes explained in this policy.

If a parent or guardian believes that information about a child has been provided without proper authority, they should contact us.

9. Your Rights

Depending on the circumstances, individuals may have the right to:

• Request access to their personal information

• Request correction of inaccurate information

• Request deletion of information

• Restrict or object to certain uses

• Request transfer of information where applicable

• Withdraw consent where processing is based on consent

These rights are not absolute and may be limited by legal, safeguarding or record-keeping requirements.

To make a request, contact [email protected].

You may also complain to the Information Commissioner’s Office 

10. Changes and Contact

We may update this policy when our services or legal responsibilities change. The latest version will be published on our website with an updated date.

For questions about this policy or how personal information is used, contact:

Email: [email protected]

HikmaX’s full business information is available in our Terms of Use.