HikmaX Subscription Terms and Conditions

Last updated: 08 November 2026

1. Business Information

HikmaX is a trading name of Hikma.X.Multiplied Ltd, with a business address at 357 Katherine Road, London, United Kingdom, E7 8LT.

You can contact us at [email protected].

The person purchasing a subscription, or submitting an enquiry, lead form, or sign-up form for any HikmaX programme, must be at least 18 years old

2. Your Subscription

Your subscription, free open lesson access, or other HikmaX programme provides access to the HikmaX programme, lessons and learning resources described on the relevant sales page, sign-up page, or at checkout.

Unless stated otherwise, each subscription is for one named student. Account details, lesson links, recordings and resources must not be shared with others.

3. Free Lessons, Payments and Automatic Renewal

Free Open Lessons and Free Taster Sessions

From time to time, HikmaX may offer free open lessons, taster sessions, or free Saturday live lessons. These are provided on the terms displayed at the time you sign up, for example via our website or a lead / sign-up form on any website, social media platform, or messaging service.

Free open lessons do not require payment details, do not automatically convert into a paid subscription, and no payment will be taken unless you separately choose to purchase a paid subscription or membership.

Free open lessons are limited to one free enrolment per student. You must not create or use additional accounts or email addresses to obtain further free access for the same student. HikmaX may refuse or end duplicate free enrolments where it reasonably believes this condition is being avoided.

Free open lessons may be changed, paused, or ended at any time on reasonable notice. If a free open lesson is changed to a paid service, we will tell you in advance and you will not be charged unless you actively choose to purchase it.

Unless stated otherwise, free open lessons are for the named student only, and lesson links, recordings and resources must not be shared.

Paid Subscriptions

The price, billing frequency, any subscription trial and the first payment date will be clearly displayed at checkout.

By purchasing a paid subscription, you authorise HikmaX to charge your selected payment method at the stated billing frequency until the subscription is cancelled.

If a subscription trial is offered, its duration and first payment date will be displayed at checkout. Payment will be taken when that trial ends unless you cancel beforehand.

We will provide reasonable advance notice of any price change affecting an existing subscription. You may cancel before the new price takes effect.

4. Cancelling Your Subscription

You may cancel at any time through:

My Account → Billing → Cancel

If you have difficulty accessing your account, contact [email protected].

Cancellation prevents future renewal payments. You will normally retain access until the end of your current paid billing period.

Not attending lessons, not logging in or not using the available resources does not automatically cancel your subscription. You are responsible for cancelling before the next payment date.

5. Cooling-Off Period and Refunds

Nothing in these terms affects your statutory rights under UK consumer law.

Online customers will normally have a 14-day cooling-off period beginning when the subscription is purchased. If you ask us to begin supplying lessons, services or digital content during this period and then cancel, any refund or deduction will be handled in accordance with the law.

After the cooling-off period, payments are not normally refundable simply because a student:

Refunds or other appropriate remedies will still be provided where required by law, including for an incorrect payment or a material failure to provide the purchased service with reasonable care and skill.

Please notify us promptly of any access or service problem so that we have a reasonable opportunity to investigate and resolve it.

6. Lessons, Access and Recordings

Live lessons are delivered according to the published timetable. Programmes may include planned breaks and holiday periods.

If a student misses a lesson for personal reasons, HikmaX is not required to provide an individual replacement lesson or refund.

We may occasionally make reasonable changes to lesson times, tutors or delivery arrangements. We will provide notice whenever reasonably possible.

If HikmaX cancels a lesson, we will normally provide a rescheduled lesson, suitable alternative or another appropriate remedy.

Recordings may be provided for revision and catch-up, but we cannot guarantee that every lesson will be recorded or remain available indefinitely.

When a subscription or free access ends, access to the programme, recordings and learning resources will normally end.

7. Student Conduct

Students must behave respectfully and follow HikmaX’s lesson, behaviour and safeguarding rules.

We may suspend or end access where there is:

Where appropriate, we will explain the concern and provide an opportunity to resolve it. Immediate suspension may be necessary for serious safety, safeguarding or misconduct concerns.

8. Learning Materials and Results

HikmaX materials, recordings and resources are for the named student’s personal educational use. They must not be copied, recorded, downloaded, sold, published or shared without permission.

We will provide our services with reasonable care and skill. However, progress depends on attendance, participation, homework, prior knowledge and independent practice. We cannot guarantee a particular examination result, grade or rate of progress.

9. Complaints

If you have a complaint, contact [email protected] with the account holder’s details and a brief explanation of the issue.

We will investigate and respond within a reasonable time.

These terms are governed by the laws of England and Wales. Nothing in these terms removes any mandatory consumer rights available to you elsewhere in the United Kingdom.